Mansour is currently the Chief Executive Officer at Contact Center Company. He comes with over 26 years of successful track record. His experience pans across various functions including IT & Telecom, Customer Experience and Business Management which includes Sales, Business Development, Revenue Management and People Management. He has been associated with CCC since 2011. Prior to CCC, He was associated with Saudi Telecom (STC) from 2001 till 2011 in varies leadership roles.
Since 2011, Mansour has been a key contributor for the significant growth of CCC since its inception. Mansour has been successful in growing the company’s revenue from a modest beginning to over $150+ Million. Prior to STC, Mansour had worked with various organizations including Royal Saudi Air Force, International system Engineering, AlSalam etc.
A Post-graduate in Computer Information System from Florida institute of technology, Florida, USA, Mansour has multiple professional training from well known & reputed business institutes across topics like Digital transformation, Leadership, Finance, Innovation and Creative thinking etc.

Ricardo Langwieder-Görner joined Majorel in 2019 as the CEO for Egypt. Majorel is a Customer Experience BPO Powerhouse with combined annual revenues of over €1.5bn with more than 60,000 professionals, and global presence in 31 countries. Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected brands, by combining the best of people, data and technology.
Ricardo Langwieder-Görner is a tenured CEO who has lived and worked in Europe, South America, the US, Asia, Middle East and Africa. He is a Multi-award winning industry leader, key note speaker and trusted advisor with In-depth understanding of the Customer Experience, Outsourcing, Business Process Management, Digital market trends and growth paradigms.
Majorel Egypt is a key global multilingual Service Hub and Egypt’s leading Customer Experience Solutions company with over 8,500 professionals, with six centers (in Cairo, Alexandria & Beni Suef) providing unparalleled customer experience solutions in multiple languages for clients in Europe and the Middle East and Africa

Ahmed Refky is a senior executive with proven successful experience, providing strategic vision, and enterprise leadership. He is known for his revenue and profitability growth abilities, as well as his versatility in starting up and turning around businesses in different industries. His strong business experience has equipped him to run businesses globally across different cultures. He is a dynamic, innovative, results-driven leader with a strong track record of performance in turnaround and high-paced global organizations.
He has a great ability to advise, coach, shape strategies, and lead teams to achieve results. Utilizing keen analysis, insights and team approach to drive organizational improvements. He possesses superior interpersonal skills, capable of resolving multiple complex issues and motivating teams to peak performance. He is the Managing Partner and co-founder of Planovate, a Florida based consulting practice, specializes in management and business turnarounds, startups, growth management, global expansions, Information Management, and business process outsourcing. He was the Managing partner and co-founder of Nutri Selections, specialized in sourcing premium quality private label food and beverages products to the U.S. Market. He created THE FRUIT JUICE brand, and successfully penetrated several geographic locations nationwide.
He was the Country Manager of Convergys in Egypt setting up their new subsidiary and before joining Convergys he was the Senior Vice President and a founding member of Xceed, a global BPO service provider. For a decade, and since its inception, He was responsible for defining and leading the implementation of Xceed's vision and strategy. His efforts allowed the company to exploit new geographic markets and verticals witnessing more than 50% annual growth since its inception, soaring to be among the global 100 players in 2009 and 2010. He acted as the pulling force to the whole call center/BPO industry in Egypt and helped position Egypt as one of the top destinations in the BPO industry. Prior to joining Xceed, he was the Regional IT Director and a member of the Global IS Steering Committee for ABB; ABB is a Global leader in power and automation technologies.
He holds a B.Sc. degree in Computer and Automatic Control, with continuing education in several institutes including the International Institute for Management Development (IMD), in Lausanne, Switzerland. His academic, professional background and leadership in multicultural environments within Global Organizations have added to his strength and success, positioning him for new challenges and long term growth.

Ravi, Co-founder & President-APAC, leads Sales, Delivery and Customer Success for Uniphore. His passion for mobile learning applications and technologies found traction when Uniphore was founded. Ravi and Umesh envisioned building solutions that give more power to human speech.
He has vast experience in directing technology teams in initiatives spanning mobile theft security, wireless network development, and mobile learning applications. Ravi is currently an active member of the Mobile Payment Forum of India (MPFI), where he identifies and develops business opportunities in the field of mobile payments. He is known for his excellent analytic skills, dexterity in problem resolution, and proclivity for driving operational excellence. Ravi is an alumnus of Jaypee Institute of Information Technology.

Ahmed has a proven executive management record and over 8 years successful experience in Sales, Marketing, Strategic and Operations Leadership. His expertise is to lead organization and revamp company images and performance.
Ahmed is a dynamic, results-oriented leader with a strong track record of performance in turnaround and high-paced organizations. Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex (sales, humanresources, legal, finance, operational) issues and motivating staff to peak performance.
Ahmed earned his Bachelor of Science degree in Communication Knowledge Engineering from The Future University Sudan in 2013. Graduated with Latin Honor’s, he came to UAE for higher education and studied Masters of International Business Administration in Wollongong University Dubai. He also studied Diploma of Satellite Engineering in India.
Ahmed is currently managing Tafaseel BPO, Tafaseel IT , Salama Healthcare Services , Namaa Agricultural investments , Rannah , Technologia .

Dr. Fatmah Baothman is the founder and the Board President of AI Society in Saudi Arabia and a member of G20 Saudi Secretariat taskforce 4.
Dr. Baothman was awarded a Ph.D. of Modern Artificial Intelligence in 2003 from the School of Computing and Engineering, the University of Huddersfield and listed at the University roll of honor. She is a faculty member at KAU.
Dr. Baothman is the first Saudi to join the Artificial Intelligence global educational theater, and she led the project successfully in two academic institutes. She also participated in the 20th AI lab anniversary and the 50th AI anniversary among AI global scientists.

Has 15+ years’ experience in Different National and global projects

Ø Lead “Oman Smart Cities and Governorates Project”

Ø Member of the National Program for AI and Advanced Technologies, MTCIT

Ø A senior Executive Digital Trasnformation in eTransformation team in Ministry of Transport and Communications and Information Technology MTCIT, Ø Director of Building Capacity in Smart City Platform www.smartoman.om Ø Head of Executive team in OITS (Oman Information Technology Society) www.oits.om leading Aman cybersecurity initiative.

Ø Founder of Smart City Ambassadors

Ø Founder of Smart Omanuna Initiative

Ø ITU Innovation Challenges Winning ideas from the Ecosystem best practice challenge category 2020

Ø Oman Woman Award of the Year 2020 in Innovation & Technology

Ø Change Management Consultant for digital transformation teams.

Ø Founder of Change Management Community of Practice

Ø Lead Government Innovation Project

Ø Founder of @oman_traveler- First tourism account in Oman with more than 250 K followers.

Ø Author of different translated and written books

Ø Keynote Speaker in different local and global events.

Ø A jury and mentor member participated in different competitions around the world.

Awards and Memberships

Ø ITU Innovation Challenges Winning ideas from the Ecosystem best practice challenge category 2020

Ø Oman Woman Award of the Year 2020 in Innovation & Technology

Ø Member in steering committee of Organizational Change in MTCIT, 2020

Ø UNU-EGOV government fellowship (2018/UNU/EGOV/CTC/GF/53) in Portugal. Ø Director of Building Capacity and Awareness in Smart City Platform www.smartoman.om .

Ø Head of Change Management Framework committee, ITA.

Ø Member in the UN standards internal committee in ITA.

Ø Member in the executive team of Smart City Platform

Ø Member in the steering committee of National Project for Accelerating Government Performance.

Ø Member in UN ESCWA ICT Program, Beirut.

Ø Member in the executive team of OIST (Oman Information Technology Society)

Ø Member in the Steering committee board of OSET (Omani Society for Educational Technology)

Laila AL Hadhrami, senior executive-Digital Transformation in the eTransformation team in Ministry of Transport, communications and IT, as she is also the director of Building Capacity and Awareness in Smart City Platform. She started working as a professional in this field from 2005 and has experience as well as credentials in different relevant fields including Government Innovation, Change Management, UX, Re-process engineering, Business Analysis, Project Management, and Knowledge Management. Speaking about Knowledge Management, she is very passionate about CoPs and she has established the first CoP in Change Management in Oman.

Laila has also participated as a speaker in many conferences and seminars in Oman and overseas. Currently, she is leading national projects in Oman, like Government Innovation in emerging technologies in Oman, and other projects related to digital transformation. She is also the founder of Smart City Ambassadors initiative that has been awarded by ITU Innovation Challenges Winning ideas from the Ecosystem best practice challenge category 2020.

Currently, Laila is Leading change management activities on the digital transformation program and support the government entities to adapt the required changes to meet their digital transformation objectives and organization culture change towards the digitization.

Laila is a member in different committees in Oman and overseas as well as in the UN standards evaluation internal committee and the UNSECO ICT Programme in Beirut. She is also a government fellowship UNU-EGOV and has a current collaboration with international organizations like ITU and UNI-EGOV to document Oman’s experience in Smart City Ambassadors as a global best Practice.

Away from work and technology, Laila has published two translated books, some short stories, and is currently working on two new books about her experience in travel which is one of her hobbies as she visited more than 50 countries. She is also the founder of @oman_traveler – the first tourism account in Oman with more than 200K followers.

Education

· (2006- 2008) MA degree in Education, Online Education -University of Southern Queensland, Australia.

· (2000-2004) B.Sc in English Literature from College of Arts and Science, SQU.

Qualifications:

ü Certified Knowledge Manager (CKM), 2018

ü Lean Practitioner Manager, PDO, 2017

ü Train the Trainer, Muscat, 2017

ü Business Analysis course from Knowledge Academy, UK, 2016

ü Certified Change Management Registered Practitioner. (CM), APMG, 2015

ü Qualified PMP, PMI, 2015

ü Certified Associate in Project Management (CAPM), PMI, 2015.

ü Certified User Experience Specialist, CXS30140168, Akendi, 2014

ü Diploma of NLP, APNLP, 2014

ü Quality for Project Managers, Georg Washington University, UK, 2014.

ü The Bullet Proof Program, Prosper, 2013.

ü Managing IT Projects, Georg Washington University, UK, 2013.

ü Scheduling and Cost Control, Georg Washington University, UK, 2013.

30 years of experience in Business Development and SME Management. Founder & former CEO of three premium international brands in Egypt; KidZania, Jazzercise and The Little Gym. With a total investments of EGP 180M, and 1,200 employees. Former Managing Director for International Operations at Raya Holding

Frederik Bisbjerg (born 1973 in Denmark) is a highly respected international business developer with expertise in digital transformation and business model innovation. His proven and numerous successes with worldwide business transformations comes from his belief in enabling and empowering people to execute on the change strategies He is Executive Director, Digitization at Daman National Health Insurance company, one of the largest insurers in the GCC countries, where he oversees the company’s digital transformation initiatives, building a ‘digital-first’ flexible and resilient insurance company Besides Daman, he holds the position as Head of MENA and Digital Transformation specialist with the Digital Insurer, the world’s largest knowledge base on digital insurance with more than 35,000 active members. With the Digital Insurer, he is part of the World’s first mini-MBA in Digital Insurance, where he lecturers in the topics of Strategy and Transformation, Big Data and Best Practice Tech Architectures Based in the Middle East since 2013, he’s a sought-after keynote speaker and expert for local and international business innovation and development, working with companies seeking to leverage digital opportunities Frederik has strong business acumen and is recognized for his ability to build businesses and create new, often previously unseen, alliances between business partners for mutual benefits; a skill refined and honed through many years of working internationally for a toptier management consulting firm He’s and author on Insurance _Next, a practical guide on how to transform an incumbent insurer to a flexible, agile and resilient insurance company, prepared for the New Normal following the COIVD-19 outbreak

Bassem is a Dreamer and a passionate Android developer with embedded system background. He is the Founder of RafiQ, which is an Android App that allows you to give Arabic voice commands to you Android smartphone.
RafiQ is a virtual assistant Android application that can understand Arabic voice commands in user’s local dialect.
RafiQ can do two type of things:
1- Phone control like phone calls, setting alarms, send SMSs, ...etc.
2- Services like Book a taxi, order food, book flight ticket, doctor reservation, ...etc.
Achievements:
- RafiQ was nominated for the best Arabic assistive technology award in Seed stars, 2018.
- RafiQ won the Second place in Unbound Bahrain Face-off pitch competition, 2018.
- RafiQ won the Third place in Falling Walls Lab Egypt, 2017.
- RafiQ won the First place in Mobile Application launch pad by Google in Cario, Egypt, 2017.
- RafiQ was one of the selected ten finalists in ArabNet conference in Beirut, Lebanon, 2017.

Accomplished and multi-skilled professional contributing over 23 Years’ diversified and valuable experience in Customer Experience, Service Centers , Retail Banking, Business Development an Branch Management, Bank transformation, and Operations with reputed banks across the Middle-East. Possess Retail Banking experience varying between international, regional and local banks, with primary focus on team management, P&P enhancement & reengineering / restructuring, setting KPIs, incentive scheme , enhancing retail banking systems / Platforms , and product diversification in the banking industry.

Amr Metwally is growth-focused manager with 20 years’ experience in project and portfolio management, Healthcare planning, Design, Strategy & Operation, and business transformation initiatives within international organizations.
He also acted as a key figure in the region for developing both sustainable and visionary architectural award-winning healthcare, corporate/commercial, and higher education projects in GCC and Egypt. Amr's Designed project have been recognized regional and internationally by receiving many wards like the Cityscape Award, Hospital Build Award for the best hospital design in ME and SBID for the most intelligence design of the year worldwide 2013 which he has been recognized at the Housel of the Lords in London.
Amr graduated with a Bachelor of Architecture degree from Alexandria University and completed his EMBA from HEC Paris and he recently acts as Assistant Executive Director in Itqan Clinical Simulation & Innovation Center at Hamad Medical Corporation in Qatar, he also member in several Healthcare Boards/Committees in Qatar, as well member of the Executive MBA candidates Selection Committee in HEC Paris (Ranked 1st business school as per FT 2019).
Amr is a frequent speaker at major international conferences and have published several papers in international magazines and scientific referees focused on quality improvement, strategies and new design trends. He also has shortlisted for the Architect of the year in 2013 plus his name Voted in the top 50 designer they reshape the design industry in ME.

Mostafa Seif is a software Development lead -Vice President at EFG-Hermes, the leading financial service institution on middle east.
He has 12 years of experience on software development, nine of them on financial industry. he leads a very successful projects on different financial areas like stock market brokerage and consumer financing.
Mostafa implemented data science projects inside EFG-Hermes, and he made the kickoff AI and data science projects through a successful project on consumer financing inside EFG-Hermes, and he made the kickoff AI and data science projects through a successful project on consumer financing.
Mostafa finalized his master’s degree in 2018 and his thesis was about how to predict stock market trend by combining the stock market price with stock market tweets and make sentiment analysis to find the stock market trend.
He enrolled now on PhD program on “Arab Academy for science, technology and maritime transport” and he focused on how to use data science technologies in consumer financing and fintech industry.
Mostafa published his paper on Springer under title of “Stock Market real time recommender model using Apache spark framework” in 2017.

A thought leader with over 20 years of experience in Cyber Security, IT Infrastructure Management, Enterprise Risk Management, Business Resilience and Data Privacy. In his current role as the CDO-Head of Digital Innovation at Cleveland Clinic Abu Dhabi, Saqib is responsible for nurturing, scaling and accelerating Digital Innovation across the organization by leveraging various disruptive technologies such as Artificial Intelligence, Big Data, IoT, Augmented Reality, Mobility, Cloud, etc.

A sailor of customer experience ship taking the organization from customer service/care/support in to customer centric, from customer satisfaction in to customer delight, from CX in to Qoe and high level of differential promoter score, using latest techniques, best practices, and digitization, from classical support in to omni channel.
Ahmad Samir is a service minded customer experience with broad scope of experience in several business environment and functions, expertise in customer loyalty, relationship, and value management. Passionate, results driven Customer Experience leader. A customer experience planning & design director in WE, Telecom Egypt the Largest national integrated telecom company in Egypt & Middle East. Ahmad has more than 19-year’s previous working experience in Call Center industry, Training & Development, Business Process Outsourcing, Strategic Planning, Quality & Process Management, and Aviation. He delivered different training programs and workshops in Egypt and Gulf.
Project management, Leadership/communication skills, Dedicated to process improvement, Customer oriented, Client account management, Strong organization skills, Analytical problem solving, Operational excellence & improvement, results and solutions oriented, efficiency and solutions focused, maximizing engagement and collaboration.

• Leadership and ability to function as a strong member of a highly motivated and integrated management team.
• Very knowledgeable of how to drive cultural change leveraging change management disciplines.
• Proven ability to influence change and advocate for change at all levels within the organization.
• Build strong cross-functional partnerships at multiple levels within the company.
• Global career mobility, professional development, employee recognition programs.
• Results and execution-oriented with ability to manage multiple large projects.
• Drives strategic initiatives, and supports the development of long-term growth plans and profitability goals.
• Analyzes and recommends emerging industry trends, expansion opportunities, including mergers and acquisitions, competitive threats, viability of outside business partners, internal business performance and business process improvement.

Carl Robinson is the co-founder CEO of Rumble Studio , the SaaS platform that enables anyone in your marketing team to record and publish spoken word audio content quickly, easily and cost-effectively.
Carl is also the host of the Voice Tech Podcast . He has interviewed over 100 experts in voice technology and conversational A.I., building one of the most well known media brands in the voice AI space.

Dr Jassim Haji has management and executive experience in Aviation, Hospitality, Technology and Telecommunications for over 30 years. He is an international expert, strategist and researcher in Artificial Intelligence and Digital Transformation, plus President of Artificial Intelligence Group.
He participated as a key speaker and chairman in over 200 technology conferences in Middle-East and Europe to cover latest technologies such as Artificial Intelligence, Cloud Computing, Big Data, Cyber Security and Digital Trasnformation. He also published articles in relation to the above topics. Dr Haji managed to achieve forty three top Middle-Eastern technology awards, including 12 CIO distinguished awards. Additionally, Dr. Haji is part of several advisory boards of key technological events in the Gulf and he is participating in several judging panels for reputable technology awards. Furthermore, he has featured on 19 international technology and aviation magazines cover pages with over 80 interviews. Moreover, published four books in English and Arabic on Artificial Intelligence, Digital Transformation post COVID-19, Technology Management and Organization Culture and over 500 articles on technologies with international press and media in both English and Arabic languages.
Dr. Haji has been instrumental in implementing several projects related to Artificial Intelligence, Machine Learning and Chatbots in Arabic. Furthermore, he implemented first regional Aviation Hybrid Cloud Computing in Middle-East, first global Big Data sentiment analysis in Arabic, and first implementation of combined of ISO 27001, 9001, 20000, 240001, 22301, 55000 and 50001 certifications in the world of airlines.
Dr. Haji received his Doctorate in Business Administration (PhD) from the University of Northumbria at Newcastle, UK in 2010. He has completed his Master degree in Management of Information Technology from the University of Sunderland, UK and graduation in telecommunications from the famed Cable and Wireless College, Cornwall, UK.
He started his career with Sprint Telecommunications in London before joining Gulf Air in 1985 as a network engineer and moved to Sabre – an American airline Travel IT solutions company. He then moved to EDS as an Executive Director, another American IT solutions company with global presence, then in 2008 to Gulf Air as the Director of Information Technology Division. He has served on the board of directors of a leading hospitality and tourism technology provider in the Middle East and on SITA Council representing Middle East and North Africa.

Customer experience professional with 16 years+ in telecommunication industry Consistently achieve high record of performance rankings resulted from improvements to the bottom line and turnaround of underperforming operations.
Succeeded to deliver customer experience transformation program for MTN Sudan, by changing MTN from customer service function to a customer centric with proven ranking of NPS score and customer satisfaction Leader of customer-focused teams; instill a shared, enthusiastic commitment to deliver on customer Experience and digital transformation as a key driver of business success.

Herbert is a versatile and highly accomplished CIO/CDO level executive, executive partner and business owner with a career track in enabling companies to be successful in their digitization and digital transformation ambitions while applying a holistic approach from vision, strategy, operating model, organization, processes to identifying the most relevant, innovative technologies as appropriate for the respective industry.
Herbert’s professional career over the past +25 years is with landmark name corporations across various industries where he had the opportunity of being instrumental in significant transformation and optimization initiatives with global footprint and scope.
Throughout his career, Herbert established himself as an innovator, achiever and thought leader across the “build”, “run” and the “transform” spectrum of IT and the business.
Herbert holds an MSc as well as an Executive MBA and has an MIT executive program in progress at this stage of his career

Hesham Fawzyis a Customer centric professional with local and international commercial experience. Hesham has a successful international career, demonstrating an ability to operate effectively in different commercial business environments. Hesham has cross sector experience and is culture diversity sensitive.
Hesham is a people focused and business centered leader with extensive experience in:-
Call centers (1500 agents +), customer experience, customer engagement programs , customer retention, customer acquisition, billing, credit& collection, fraud and risk prevention , quality and continuous improvement areas.
He lived, got educatedand managed programs across 15countries in four continents throughout: Egypt, UAE, Kuwait, KSA, Jordan, Lebanon, UK, France, Germany,Vanuatu South pacific, Fiji, New Caledonia,Nigeria, Australia and Casablanca Morocco.

Supriya Kulkarni is a Brand strategist, Human-centered designer, Ethics advocate and an Entrepreneur. Deeply interested in aspects related to the intersection of business, technology and society, she identifies tensions, pain-points or opportunities to develop solutions that positively impact individuals and businesses.
Supriya is a strong proponent of self-regulated, anticipatory, human-centered ethical design. Based on intensive research of the unintended consequences of popular autonomous digital voice assistants, she has created the ‘Ethical Conversation Design Toolkit’- a framework that helps practitioners in the voice industry consider the ethical implications of their products.
Supriya was a finalist for the ‘Women in Voice’ award in the ‘DEI in Voice’ category that recognizes outstanding contributions to advance diversity, equity and inclusion in voice.

Furhat Robotics is a Conversational AI and Social Robotics startup that has developed the world’s most advanced social robotics platform, with a rear-projected robotic head. The vision of the company is to build a human-like computer interface that enables people to interact with machines in the same way that humans interact with each other.
Based in Stockholm, Sweden and born out of a research project, Furhat has already won many scientific and innovation awards. The company currently works with over 100 academic institutes and international businesses, spanning multiple industry sectors including recruitment, entertainment, transportation and finance.

Dr. Fatmah Baothman is the founder and the Board President of AI Society in Saudi Arabia and a member of G20 Saudi Secretariat taskforce 4.
Dr. Baothman was awarded a Ph.D. of Modern Artificial Intelligence in 2003 from the School of Computing and Engineering, the University of Huddersfield and listed at the University roll of honor. She is a faculty member at KAU.
Dr. Baothman is the first Saudi to join the Artificial Intelligence global educational theater, and she led the project successfully in two academic institutes. She also participated in the 20th AI lab anniversary and the 50th AI anniversary among AI global scientists.

Kamales Lardi is a bold and strategic thinker in digital and business transformation. She combines deep experience of over 20 years in the digital space with a dynamic and current approaches to technology application. She often says, 'technology is not a silver bullet solution, a clear value proposition should drive any transformation effort'. This approach resonates well with many business leaders and has helped her stand out in the digital space. Since establishing Lardi & Partner Consulting GmbH in 2012, Kamales has advised many multinational companies across various industries in Europe, Asia and Mauritius, including Cim Finance, UBS AG, Swiss Federal Railway (SBB), Pfizer, Ernst & Young Switzerland, Aduno Gruppe, BonusCard AG, Berlinger Group, Sanitas Insurance, among others. Kamales is a Teaching Fellow and Chairperson of the MBA Advisory Board at Durham University Business School, and she was recently awarded as Top 10 Global Thought Leaders And Influencers In Digital Transformation (Thinkers360).

Dr. Joan Palmiter Bajorek is the CEO and Founder of Women in Voice, the international nonprofit empowering women and gender diversity in voice tech.
Previously a Senior Conversational Experience Designer at Nuance and Principal User Experience Researcher at the University of Arizona, Bajorek has spearheads conversational research and strategy for the world's largest voice digital agency, VERSA. An Alexa Champion, “Top 11 Influencer of Voice” by Voicebot.ai 2019, WeWork Labs Entrepreneur in Residence 2020, “Executive of the Year” Finalist 2019, and Finalist for “The Project Voice Medal for Diversity and Inclusion” and “Voice AI Pioneer of the Year” 2020, Bajorek is a leader in the voice technology field domestically and internationally.

Phoebe Ohayon is a board member of Whoozy Agency and active as Head of Design at Voicebranding.ai. Phoebe helps brands to exploit the power of sound and speech to design the best voice experiences. With her methodology, she helps brands like Pepsico, KLM Royal Dutch Airlines, and Babylon Health to make knowledgeable data-driven design decisions about their audio and voice identity on conversational touch-points.

Keri Roberts is the Owner of Branding Connection, helping companies and entrepreneurs find what they're great at and amplify it. Her passion and focus lies in branding, content marketing and community building with a speciality in podcasting and voice technology.
She is the podcast creator and host of Ordinary People Doing Extraordinary Things as well as the host of B2B Tech Talk with Ingram Micro and previously was the host of the Inside VOICE podcast. She has interviewed leaders on mindset, technology, cybersecurity and voice technology including executives from Pandora, IBM, NPR, Oracle, Mereceds and the Dale Carnegie Institute.
She was featured as a thought leader in media and advertising in Forbes in 2019 and featured as an expert in Just AI Global's blog on why brands need a voice strategy as well as an expert in branding and voice in Soundhound's Voice Guide.

Carla specializes in innovations around language assistants, such as the Google Assistant and Alexa from Amazon. As a consultant she helps companies to develop strategies and concepts and to implement them. In 2018, she founded Smartvoices B.V. and Voicedomein.com and has been a managing partner of both companies ever since. Carla is also co-founder of Women in Voice NL and member of the DDMA Voice Expert Group. She has experience as a senior marketing and communications manager and was Senior Marketing Manager in the central management of the insurance company Achmea from 2015 to 2019. Carla G.M. Verwijmeren obtained her Master in Marketing Strategy at the University of Groningen in 2018 and wrote her dissertation on 'Conversational Commerce'.

Sharmistha Chatterjee is a Data Science Evangelist with vast professional experience in the field of Machine Learning and Cloud applications. She is currently working as a Senior Manager of Data Sciences at Publicis Sapient where she leads the digital transformation of clients across industry verticals ranging from Media, Travel and Hospitality, Advertising, IOT, and Telecom. She has proven experience in doing AI research and implementing scalable AI solutions for enterprises. In this process, she tries to bridge the gap between theory and practice. She is an active blogger (hackernoon, datasciencecentral, techairesearch.com) and an international speaker at various tech conferences. She is also a Google Developer Expert in the field of Machine Learning and Hackernoon Tech award winner for 2020. She enjoys mentoring and, teaching others helping them to learn and grow.

Sarandeep Kaur is the Conversational AI Manager and Chapter Founder- Women in Voice- India. Sarandeep is responsible for setting up the global product and platform for Conversational AI at Novo Nordisk from ground up. She is work with teams across the globe for designing and building chatbots/voicebots for employees, patients and healthcare practitioners.

Shyamala Prayaga, Product Owner Digital Assistant at Ford Motor Company. Shyamala is a UX evangelist turned product owner with experience designing for mobile, web, desktop, and voice-based interfaces.
At Ford, she is the product owner for the Autonomous Digital Assistant. She leads the company-wide Ford's Autonomous Digital Assistant innovation for Voice and Chatbots by owning and executing the roadmap and overall vision.

Mythili holds an MA in economics from the prestigious school of Delhi School of Economics, University of Delhi and is also an alumnus of Presidency College, University of Calcutta. She is an analytics leader with more than 14+ years of experience in various areas of Analytics and data science including risk management, marketing analytics, Infrastructure services and AI. She has diverse experience in the area of Modelling across various banking products like credit cards, debit cards, personal loans, wholesale mortgage loans and secured installment loans and has worked across geographies like UK, USA, Canada, Latin America, Middle East and Asia. In addition to having credit risk modelling knowledge, she is also experienced in Basel II, strategies for effective cross selling and new launch of consumer banking products. She has an all-round experience in analytics as well as client handling activities especially in managing multiple projects simultaneously and business development activities. She is proficient in statistical and machine learning techniques using structured and unstructured data and has demonstrated ability to conceptualize new solutions and offerings leading teams to deliver values across new functions/domains. She has been the pioneer in building advanced analytics solutions for the Infrastructure services domain in Accenture and has received 3 patents for the solutions/products along with 1 pending patent that has been filed. She has authored and presented research papers in international conferences and is also an active contributor of the ‘Towards Data science publication in medium. She is a data science and AI speaker and with experiences in events like GASP 2020 and WiDS. She is also the recipient of 3AI ‘Women in AI and Analytics’ award in 2020. Mythili is currently the ‘Vice President’ at Accenture Innovation Centre for Analytics.

Utsav is a dynamic and highly accomplished strategy leader, executive partner and business owner with a career track in enabling various companies in different verticals to enhance their AI/ML initiatives. At Shaip, Utsav Shah is responsible for growing and supporting companies willing to solve the most demanding AI challenges in the Middle East, APAC and Europe region. He is a finance professional turned entrepreneur and a strong believer in technology and data. He has broad experience of leading and expanding teams, partnerships, business models, go to market, etc. He is also a member of AI standardisation Committee at Niti Aayog. He is a regular speaker at various forums and events.
He is a chartered accountant and a commerce graduate. He was working with Deloitte before joining Shaip.

Bassem is a Dreamer and a passionate Android developer with embedded system background. He is the Founder of RafiQ, which is an Android App that allows you to give Arabic voice commands to you Android smartphone.
RafiQ is a virtual assistant Android application that can understand Arabic voice commands in user’s local dialect.
RafiQ can do two type of things:
1- Phone control like phone calls, setting alarms, send SMSs, ...etc.
2- Services like Book a taxi, order food, book flight ticket, doctor reservation, ...etc.
Achievements:
- RafiQ was nominated for the best Arabic assistive technology award in Seed stars, 2018.
- RafiQ won the Second place in Unbound Bahrain Face-off pitch competition, 2018.
- RafiQ won the Third place in Falling Walls Lab Egypt, 2017.
- RafiQ won the First place in Mobile Application launch pad by Google in Cario, Egypt, 2017.
- RafiQ was one of the selected ten finalists in ArabNet conference in Beirut, Lebanon, 2017.

Charlie is a robot interaction designer, who started as a game developer and then spent almost two decades as a travelling magician, copywriter and high tech performer. (A strange fragment of his career is winning Sweden’s Got Talent). He has created and produced award-winning shows featuring robots and worked very closely with the Furhat social robots and conversational platform. These robots were put on stage in front of thousands of people around the world, collecting very unique knowledge and insight in how to create engaging and inspiring interactions with robots.

Hans van Dam is co-founder and Dean of the Conversation Design Institute, world’s leading training and certification institute for conversation designers. The Conversation Design Institute works with brands like Walmart, JP Morgan, Google, ABN AMRO, and many others, to make their AI Assistants more human-centric, helpful, and natural. Hans van Dam lectures at multiple universities (VU, University of Nijmegen, Goldsmiths), and speaks often at conferences around the world.

Rami is an author, executive coach, proud geek futurist, cross-industry innovation and lean exponential business models advisor, investor and executive. When appointed as senior vice president and chief innovation officer at Jordan Ahli Bank he became the first chief innovation officer to be approved by the central bank of Jordan for such a role, as CEO of Ahli FinTech he co-founded the 1st Bank fully owned financial technologies company and fintech accelerator in the middle east, and co-founded “AnaMeen” the First Artificial Intellignce and Blockchain-based customer identity verification platform (eKYC-as-a-service) and verified digital identity app in the Arab world.
Rami is an Innovation X speaker at NASA's cross-industry innovation summit, a mentor at 500 Startups, Unreasonable Future, and Startupbootcamp fintech, chairman at Arcoten, Octonius.com, member of the board at Al Raed Arabi School, and member of the advisory board of Think Barter Network, Fintech Galaxy, Roybi AI-Powered Robots, and WAKE International in San Francisco.
Rami founded his 1st startup at the age of 19, he holds an Electrical Engineering degree from the University of Jordan, and completed the Venture Capital Executive Program at HAAS UC Berkeley, and “The Leading for the future”, and “The Leading, Organizing for Action” Executive Programs at Harvard Kennedy School, and the Senior Executive Education Program at UC San Diego. Rami is a passionate advocate of the Lean Startup movement and is a regular judge, mentor & keynote speaker at the region's main innovation, entrepreneurship & technology events. He designed and produced a number of events and interventions in this space including the THINKLEAN speaker series, LeanStartupProgram, BackToStartupBasics, and his popular innovation/futurist talks titled: The future of banking and banks, The future of telecom, The future of retail, The future of corporates, The Future of ....

Mukul Devichand is the Executive Editor of Voice + AI for the BBC. He is responsible for developing and running a broad BBC offer on newly emerging Voice AI platforms, including both discovery of all BBC services and developing what the broadcaster offers on AI platforms in genres from news to children’s content. Part of this involves creating the BBC's own AI Assistant capability, 'Beeb', and running new teams that pair producers with software engineers to set a direction for public service media in the era of AI Assistants. Mukul is also part of the senior team of BBC Sounds, the BBC’s digital audio offer.
His background is in BBC production and journalism, with a 15-year career as an investigative programme maker and then an editor for BBC News and World Service. He founded and ran several of the BBC’s main digital journalism units, such as the BBC Trending unit, the world’s “bureau on the internet

Dr. Mohammed Khursheed Akhtar is working as a Senior Strategic Advisor & Data Scientist at Research and Studies Unit of Strategic Center to Kingdom Vision Realization of King Abdulaziz University, Jeddah, Kingdom of Saudi Arabia under Kingdom Vision 2030.
Dr. Akhtar has more than 30 years’ experience in the field of Teaching, Research, Consulting and IT Business Development. He has 2 PhDs, one from Atlantic International University, Hawaii, USA in 2004-2007 in Geographic Information Systems (GIS) and another from Singhania University Rajasthan, India in 2011-2015 in Enterprise Resource Planning (ERP). He has Master Degree in Applied Mathematics with Honors. He has diploma in Islamic Finance and Insurance.

Dr. Mazin Gadir is also a Director of Client Relationships, Bid Management and Partnerships at IQVIA Payer Provider Government Group and an External Advisor for healthcare government ministries and authorities with responsibility for Health strategy development, implementation, execution and Transformation. He Accumulated over 20 years of Experience in Digital Health Innovation, Health Informatics workflow optimization, eHealth Regulatory Framework and Compliance, Health Information Systems/Health Information Exchange, Digital Maturity and Accreditation according to International Standards, Project and Change Management experience in Healthcare IT Transformation Programs
Prior to joining, Dr Mazin was a Senior Consultant at Dubai Health Authority, Organizational Transformation Office. Dr Mazin Gadir also worked in Healthcare Transformation Strategy and Digital Health Innovation at several companies, including PriceWaterhouse Coopers PwC, Abu Dhabi Healthcare Services Co. SEHA and Cerner Limited accumulating 19 years of experience in the field of Healthcare, innovation and transformation. Notable is his 19 years as a management consultant his depth of experience covered many global organizations in the UK, France, UAE, KSA, GCC, Australia, India and the USA.
Dr Mazin Gadir received his PhD in Quantum Electronics and Nanotechnology in Medical Diagnostics from The University of Leeds in the UK in 2005. He also obtained his MSc in Management and Business Administration and BEng in Electronics and Electrical Engineering from the same university.

Herbert is a versatile and highly accomplished CIO/CDO level executive, executive partner and business owner with a career track in enabling companies to be successful in their digitization and digital transformation ambitions while applying a holistic approach from vision, strategy, operating model, organization, processes to identifying the most relevant, innovative technologies as appropriate for the respective industry.
Herbert’s professional career over the past +25 years is with landmark name corporations across various industries where he had the opportunity of being instrumental in significant transformation and optimization initiatives with global footprint and scope. Throughout his career, Herbert established himself as an innovator, achiever and thought leader across the “build”, “run” and the “transform” spectrum of IT and the business. Herbert holds an MSc as well as an Executive MBA and has an MIT executive program in progress at this stage of his career

Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an emotion AI and behavioral recognition software company. In 2014, Rana founded TiZE, a cloud software for specialty chemicals, and held the role of CEO until his exit when TiZE was acquired by Alchemy. He has been awarded the ‘Entrepreneur of the Month’ by CIO Magazine, the ‘US-China Pioneer’ Award by IEIE, and listed in "Top 10 Entrepreneurs to follow in 2017" by Huffington Post. Due to his notable thought-leadership in the voice-first community, spearheading digital transformation in the behavioral analysis space, he is recognized in Inc. Magazine as an “AI Entrepreneur to Watch”. His writing can be found in publications such as Inc., TechCrunch, and Forbes.

Mostafa Seif is a software team lead -Vice President at EFG-Hermes, the leading financial service institution on middle east.
He has 11 years of experience on software development, eight of them on financial industry. he leads a very successful projects on different financial areas like stock market brokerage and consumer financing.
Mostafa responsible for leading data science projects inside EFG-Hermes and he made the kickoff AI and data science projects through a successful project on consumer financing.
The latest data science projects Mostafa finalized it was related to credit scoring and client delinquent behavior.
Mostafa finalized his master’s degree in 2018 and his thesis was about how to predict stock market trend by combining the stock market price with stock market tweets and make sentiment analysis to find the stock market trend.
Mostafa published his paper on Springer under title of “Stock Market real time recommender model using Apache spark framework” in 2017.
He enrolled now on PhD program on “Arab Academy for science, technology and maritime transport” and he focused on how to use data science technologies in consumer financing.

Experienced Head with a demonstrated history of working in the health wellness and fitness industry. Skilled in EHR development and Implementation ( 4 EHR systems), Performance Improvement, Training, Change Management, Applying FMEA Methodology, Manage teams, Inspire and influence clinicians and other healthcare providers, Technical Support, Big Data analysis, and Strong research professional.
Health Informatics Specialization - Johns Hopkins University
Health Informatics and Technology in Decision Making - Doane University
Clinical Documentation Improvement-CDI - The Coding Company Limited
Lean Six Sigma Green Belt Certification - Six Sigma Global Institute
Leading Change in Health Informatics - Johns Hopkins University
Bachelor's degree in Nursing.

ACCREDITATION ACHIEVED WITH:
• HIMSS 6
• AABB
• KING ABDULAZIZ
• QUALITY AWARD
• PLANETREE GOLDEN
• CIBAHI
• JCI
• CAP

With a progressive international banking career spanning over 20 years, Neale has carved out a highly versatile leadership position in Digital Financial Services. Currently holding the position of Digital CTO with the Apex Group he is charged with strategy, delivery, and management of a new digital-first Challenger bank for corporates and funds / institutional investors, going live in Q1 2021.
An accomplished Senior Director of Complex Change Programmes, Product / Business Strategy and Software Engineering, his portfolio of delivery includes modular First Platforms with real-time Big-Data Analytics, AI/ML and operational Robotics, Cloud first architecture and Blockchain DLT capabilities.
A collaborative, customer-centric and complexity aware leader he has driven innovation and alignment of business & technology strategies through Hybrid Digital Transformation at numerous FinServ organisations; operating across Tier 1 Investment Banking, Fund / Asset Management, Private Banking, Commercial and Retail Banking organisations including FinTech / RegTech, Digital Start-ups and established Corporate firms.
Working extensively with C Suite Executives, Board NEDs and Chairs as an advisor and transformational leader, he is highly cognizant of the critical cultural impact that is at the heart of evolving organisations into Digitally capable, Data focussed businesses, and to develop them as socially responsible gateways into the rapidly competitive Neo Digital landscape.

Dr. Osama is a medical doctor, management consultant and the CEO of TachyHealth, a leading healthcare artificial intelligence startup focusing on Middle East and Africa, embracing AI and data science in solving healthcare problems on a scale. Dr. Osama worked before with Ernst and Young and IQVIA.

Mahmoud Daif holds a PhD in Distributed Computing from Tokyo Institute of Technology, Tokyo, Japan. He has research interest in semantics systems, machine learning, health informatics and web application security. He is the pioneer for Semantic Web Application Firewall (SWAF) in cooperation with DTS Inc Japan in 2010. He contributed in agent cites project, a European funded research and development project for agent systems. He initiated SAGE (Scalable fault tolerant Agent Grooming Environment) project and proposed the concept of decentralized multi agent systems SAGE back in 2002. He has more than 100 international publications including a book on security in sensors. He has been awarded a number of national and international awards such the Best Researcher Award of the year 2011 by NUST, PSF/COMSTECH best researcher of the year 2005 and Star Laureate award 2004.

Dr Hafiz Farooq Ahmad is an Associate Professor at the College of Computer Sciences and Information Technology (CCSIT), King Faisal University, Al Ahsa, Saudi Arabia. He holds a PhD in Distributed Computing from Tokyo Institute of Technology, Tokyo, Japan. He has research interest in semantics systems, machine learning, health informatics and web application security. He is the pioneer for Semantic Web Application Firewall (SWAF) in cooperation with DTS Inc Japan in 2010. He contributed in agent cites project, a European funded research and development project for agent systems. He initiated SAGE (Scalable fault tolerant Agent Grooming Environment) project and proposed the concept of decentralized multi agent systems SAGE back in 2002. He has more than 100 international publications including a book on security in sensors. He has been awarded a number of national and international awards such the Best Researcher Award of the year 2011 by NUST, PSF/COMSTECH best researcher of the year 2005 and Star Laureate award 2004.

Damodaran Raman had started his career as Space(Rocket) Scientist and served 14 years in Indian Space Research Organisation(ISRO). He is an expert in Launch Vehicle and Satellite component design and control system programming. His extensive work helped ISRO in the indigenisation of various elements like Bimetallic transition joint & Gas Dynamical Ignitor for Cryogenic etc.,
Damodaran Raman’s second stint was in IBM for around 14 years and performed various key roles. He performed client facing roles in North America, South America, Africa, Europe and Middle East in the capacity of Project & Account Executive. He is an SME and Consultant in Telco, Payments, Aerospace, Manufacturing, Cloud and Microservices. He also played key roles in many of the organisational initiatives like Base Account Growth to drive grass root innovation, Inside Track 2017 – Global hackathon with around 8500 ideas across 50 countries, Cost Take out, Eminence and Excellence Program across Global Business Services. He performed the role of Microservices Leader to help clients towards digital modernisation, develop capability and eminence and to increase Microservices foot print as part of their strategy. He is also an expert instructor in conducting Microservices Architecture courses for architects and senior consultants across various countries (India, Philippines, Thailand & Chile) and he trained around 2000+ professionals.
Damodaran Raman joined Bayan Payments Ltd., a Saudi Arabian Fintech as Chief Technology & Innovation Officer from March 2019. The company’s vision is to take digital payments to the next level in Saudi Arabia, followed by global expansion. He was awarded as “TOP 50 TECH LEADER AWARD” by Intercon Global recently(October 2019) and “SUPER HERO CIO AWARD 2020(Global)” & “TECHNOLOGY SUMMIT AWARD 2020 (MEA)” by Enterprise IT World.

Frederik Bisbjerg (born 1973 in Denmark) is a highly respected international business developer with expertise in digital transformation and business model innovation. His proven and numerous successes with worldwide business transformations comes from his belief in enabling and empowering people to execute on the change strategies He is Executive Director, Digitization at Daman National Health Insurance company, one of the largest insurers in the GCC countries, where he oversees the company’s digital transformation initiatives, building a ‘digital-first’ flexible and resilient insurance company Besides Daman, he holds the position as Head of MENA and Digital Transformation specialist with the Digital Insurer, the world’s largest knowledge base on digital insurance with more than 35,000 active members. With the Digital Insurer, he is part of the World’s first mini-MBA in Digital Insurance, where he lecturers in the topics of Strategy and Transformation, Big Data and Best Practice Tech Architectures Based in the Middle East since 2013, he’s a sought-after keynote speaker and expert for local and international business innovation and development, working with companies seeking to leverage digital opportunities Frederik has strong business acumen and is recognized for his ability to build businesses and create new, often previously unseen, alliances between business partners for mutual benefits; a skill refined and honed through many years of working internationally for a toptier management consulting firm He’s and author on Insurance _Next, a practical guide on how to transform an incumbent insurer to a flexible, agile and resilient insurance company, prepared for the New Normal following the COIVD-19 outbreak

Abdullah Saleem, the Group Chief Information Officer at Omni Hospital. Abdulla has almost 25+ years of experience in Healthcare IT domain. He is responsible for developing leadership excellence, creating clinical, business transformation, and managing technology based strategic growth. He has successfully provided the IT transformation support to this chain’s various hospital leadership teams on benchmark-based cost containment, novel revenue growth and databased revenue leak avoidance strategies, leading to more than doubling of unit EBITDAs within six months.
Prior to joining to Omni, he was working with Ohum Health Care Solution Pvt Ltd whereby he was heading the end to end enterprise solution delivery and deployment for public & private sectors for India, USA, Europe & Gulf countries.